Refund policy

At Lunabeanie.store, customer satisfaction is very important to us. We want you to feel confident when shopping for your favorite cozy beanies and winter accessories. If you are not fully satisfied with your purchase, we offer a free return and refund service within 30 days of receiving your order.

This Return & Refund Policy explains how returns, refunds, exchanges, and order issues are handled.

1. Return Window

You may request a return within 30 days from the date your order is delivered.

To be eligible for a return, the item must be:

Unused and unworn
In its original condition
Free from stains, odors, damage, or signs of wear
Returned with its original packaging where possible
Accompanied by proof of purchase or order confirmation

Items that do not meet these conditions may not qualify for a refund.

2. Free Returns

Lunabeanie offers free returns within 30 days for eligible orders. If your return request is approved, we will provide return instructions by email.

Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted or processed.

3. How to Request a Return

To start a return, please contact us at:

Email: beautyjesenia26@hotmail.com

Please include:

Your full name
Order number
Email address used at checkout
Reason for return
Photos of the item, if the item is damaged, defective, or incorrect

Once we receive your request, our customer support team will review it and provide the next steps.

4. Refunds

After we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Please note that banks, credit card companies, and payment providers may take additional time to post the refund to your account.

Refunds may include the product cost paid at checkout. Since we offer free worldwide shipping, there are no standard shipping fees to refund.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at:

beautyjesenia26@hotmail.com

Please include your order number and clear photos of the issue. We will review the case and offer a suitable solution, which may include a replacement, refund, or return arrangement.

6. Exchanges

If you would like to exchange an item for a different style, color, or design, please contact us within 30 days of delivery. Exchanges are subject to product availability.

If the requested item is unavailable, we may offer a refund or an alternative product option.

7. Non-Returnable Items

For hygiene and quality reasons, we may not accept returns on items that are:

Used, worn, washed, or damaged after delivery
Returned after the 30-day return window
Missing original packaging or order information
Not purchased directly from Lunabeanie.store

8. Order Cancellations

If you need to cancel your order, please contact us as quickly as possible. We will do our best to help, but once an order has been processed or shipped, it may no longer be possible to cancel it.

If the order has already shipped, you may still request a return after delivery under our 30-day return policy.