Terms of service

Welcome to Lunabeanie.store. These Terms of Service govern your access to and use of our website, products, and services. By visiting our website or purchasing from us, you agree to be bound by these Terms.

Please read them carefully before using our website.

1. Overview

Lunabeanie.store is an online store offering beanies, winter hats, and fashion accessories. Throughout the website, the terms “we,” “us,” and “our” refer to Lunabeanie.store. The terms “you” and “your” refer to the customer, visitor, or user of our website.

By accessing our website or placing an order, you confirm that you are legally able to enter into a binding agreement and that the information you provide is accurate and complete.

2. Store Information

Store Name: Lunabeanie.store
Website: Lunabeanie.store
Address: 67 George Street, Edinburgh, EH2 2JG, United Kingdom
Email: beautyjesenia26@hotmail.com
Phone: +44 7384 920156

3. Products and Descriptions

We aim to display our products as accurately as possible, including descriptions, images, colors, materials, features, and sizing information. However, product colors may appear slightly different depending on your screen settings, device display, or lighting conditions.

We reserve the right to modify, update, or discontinue products at any time without prior notice.

4. Pricing and Payment

All prices displayed on our website are subject to change without notice. We make reasonable efforts to ensure that prices and product details are accurate.

Payment must be completed at checkout before your order can be processed. By placing an order, you confirm that you are authorized to use the payment method provided.

If a pricing error or payment issue occurs, we reserve the right to cancel or refuse the order and notify you by email.

5. Order Acceptance

After placing an order, you may receive an order confirmation email. This email confirms that we have received your order request, but it does not guarantee final acceptance.

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

Product unavailability
Payment issues
Incorrect shipping information
Suspected fraud or unauthorized activity
Pricing or product information errors

If your order is canceled after payment, we will issue a refund to your original payment method.

6. Shipping

Lunabeanie.store offers free worldwide shipping on orders.

Estimated delivery time is 7–10 business days after the order has been processed and shipped. Delivery times may vary depending on your location, customs procedures, courier delays, holidays, weather conditions, or other circumstances outside our control.

Please ensure that your shipping address is complete and accurate. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.

7. Returns and Refunds

We offer free returns and refunds within 30 days of delivery for eligible items. Returned items must be unused, unworn, and in their original condition.

Please review our full Return & Refund Policy for detailed instructions and eligibility requirements.

8. Customer Responsibilities

By using our website, you agree not to:

Use the website for illegal or unauthorized purposes
Provide false or misleading information
Attempt to interfere with website security or functionality
Copy, reproduce, or misuse our website content without permission
Engage in fraudulent, abusive, or harmful activity

We reserve the right to restrict or terminate access to our website if these Terms are violated.

9. Intellectual Property

All content on Lunabeanie.store, including text, images, product names, graphics, branding, logos, website layout, and design elements, is owned by or licensed to Lunabeanie.store and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without written permission from us.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Lunabeanie.store shall not be liable for indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.

We do not guarantee that our website will always be uninterrupted, secure, error-free, or available at all times.

11. Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, or other operational purposes. These third parties may have their own terms and privacy practices.

We are not responsible for the actions, policies, or content of third-party services.

12. Changes to These Terms

We may update or modify these Terms of Service at any time. Any changes will be posted on this page. Your continued use of our website after changes are posted means you accept the updated Terms.