Shipping policy

At Lunabeanie.store, we are pleased to offer free worldwide shipping on all orders. We want your shopping experience to be simple, convenient, and worry-free, no matter where you are located.

This Shipping Policy explains our shipping process, delivery time, order handling, and related information.

1. Free Worldwide Shipping

We provide free shipping to customers worldwide. There is no minimum purchase requirement for standard free shipping unless otherwise stated on our website.

Shipping costs are covered by Lunabeanie.store, so you can enjoy your favorite cozy beanies without additional standard shipping fees.

2. Estimated Delivery Time

Our estimated delivery time is:

7–10 business days

This timeframe begins after your order has been processed and shipped. Delivery times may vary depending on your country, region, courier service, customs clearance, holidays, weather conditions, or other unexpected delays.

Business days generally exclude weekends and public holidays.

3. Order Processing

Once your order is placed, we begin processing it as quickly as possible. Processing includes order verification, payment confirmation, product preparation, packaging, and shipment arrangement.

During busy seasons, sales periods, or holidays, order processing may take slightly longer than usual.

4. Shipping Confirmation

Once your order has been shipped, you may receive a shipping confirmation email with available tracking details. Tracking information may take some time to update after shipment.

If you do not receive tracking information or need help checking your order status, please contact us at:

beautyjesenia26@hotmail.com

5. International Shipping

We ship worldwide. International orders may be subject to customs inspections, import duties, taxes, or local handling procedures depending on the destination country.

Any customs duties, import taxes, or local charges required by your country are the responsibility of the customer unless otherwise stated. Customs processing may also affect delivery time.

6. Incorrect or Incomplete Shipping Address

Please make sure your shipping address is accurate and complete before placing your order.

Lunabeanie.store is not responsible for orders delayed, lost, or returned due to incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an address mistake after placing your order, please contact us immediately. We will do our best to update the address before the order ships, but we cannot guarantee changes once the order has been processed.

7. Lost or Delayed Packages

While most orders arrive within the estimated delivery window, delays can sometimes occur due to courier issues, customs procedures, weather, peak seasons, or other circumstances outside our control.

If your package is significantly delayed, please contact us with your order number so we can assist you.

8. Damaged Packages

If your order arrives damaged, please contact us as soon as possible. Include your order number and clear photos of the package and product condition.

We will review your case and provide a suitable solution according to our Return & Refund Policy.